Terms & Privacy

 Your trust and confidentiality matter to us.

Our Commitment to You

At Spider Funeral Parlour, we respect the sensitivity of the services we provide. We are committed to protecting your personal information, being transparent about how it is used, and ensuring that all interactions with us are guided by professionalism, compassion, and integrity.

Privacy Policy

Information We Collect

We may collect personal details such as names, contact numbers, email addresses, ID numbers, and policy information when you:

• Apply for funeral cover or services
• Contact us via phone, email, or WhatsApp
• Use our website or complete online forms

How We Use Your Information

Your information will only be used to:

• Provide funeral and related services
• Process payments and manage policies
• Communicate with you about your arrangements
• Fulfil legal or regulatory requirements

What We Don’t Do

We do not sell, share, or distribute your personal information to third parties, except where required by law or in partnership with service providers (e.g., insurers or financial institutions) who assist in delivering your benefits.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the information we hold about you
• Request corrections to your personal details
• Withdraw consent for certain uses of your information
• Lodge a complaint with the Information Regulator if you feel your rights have been violated

Terms of Use

By using our website and services, you agree to the following:

• Information shared on this site is for guidance only and may change without notice.
• Payments made through our listed channels (Pay@, Visa, Mastercard, Cash) are processed securely.
• Our services are delivered with respect, professionalism, and in line with cultural sensitivity.
• Any misuse of this website, including attempts to access information unlawfully, is prohibited.

Contact Us About Privacy

If you have any questions about these terms or how your information is handled, please contact us:

018 295 0036
info@spiderfunerals.co.za 
94 Dr James Moroka Avenue, Potchefstroom, 2531